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WHAT IS TELEBUY’S CANCELLATION AND RETURNS POLICY?
It is our primary goal to give you your money’s worth to the last rupee on every item or service you buy from Telebuy. We want you to be a very satisfied customer, proud of having made the decision to buy from us.
We want to provide you an absolutely hassle-free shopping experience. We assure you that all the products we sell are brand new and have gone thru a trusted quality checking process. In spite of our best efforts, in the odd instance when you get a defective or damaged or Not as Described product delivered, possible resolution could be replacement, exchange (for specific items like apparels) as the case may be.
If an item in a 'Damaged’ or 'Defective' or 'Not as Described' condition gets delivered, you may request a replacement. Call our Customer Care number given in the Invoice and register your request.
All products are covered by a 10 Day Replacement Guarantee against above conditions.
Replacement is subject to availability of stock with us. If the product is out of stock, and fresh stocks not expected within a reasonable period of time, we will arrange the replacement once the stock is available.
·In the rare event of you wanting to cancel an order, we advice you to register your request at the earliest.
·All online order cancellations should be initiated by sending a request email to firstname.lastname@example.org or email@example.com or by registering the request with our Customer Care Department through phone no. 044 42447015 (8.00 am to 8.00 pm, all days)
·Refund against cancellation of online orders paid through Debit Card are expected to reflect within 7 bank working days in the bank account.
·Cancellation of orders against payment by Credit Cards by sharing Credit Card details over telephone will reflect in the Credit Card account within 14 bank working days.
·Cancellation of orders after dispatch of product is not possible, except under conditions mentioned under REPLACEMENTS and EXCHANGE.
·Cancellation of orders paid by Account Transfer will be refunded by cheque drawn in the name of the person ordered.
·On cancellation of orders, the entire amount paid by you including shipping charges will be returned.
HOW DO I RETURN AN ITEM PURCHASED ON TELEBUY?
Returns, for reasons explained elsewhere and for other genuine reasons, are made easy with the following steps:
- Please ensure that the product is in unused and original condition. Include all price tags, labels and original packing along with the product for returning.
- Contact us over phone no. 044 4244 7015 (Customer Care Department) and provide Order ID details.
- Customer Care will confirm the return request -.
- - Number of days within which return can be initiated varies from product to product. You must contact us within the defined period to initiate the return.
- Clothing cannot be returned once the pack is open and the product used, for reasons of hygiene and unrevertability to factory fresh conditions.
- Customer Care will inform you about the Replacement process.
WHAT IF I AM ASKED TO SHIP THE ITEM ?
Once you have requested for a replacement, please ensure that product is in unused and original condition. Take specific care to include all price tags, labels, original packing along with the product.
- - Include all price tags, labels, original packing and invoice along with the product. Pack the item in such a way to ensure against any damage in transit.
- Please call our Customer Care Department immediately after shipping and give us the details of shipping.
Replacement will be initiated as soon as we receive the product from you and found in agreeable condition on inspection.
WHEN WILL I GET MY REPLACEMENT ?
Once satisfied with the returned product’s condition, the replacement product will be shipped immediately, subject to availability. You should receive it within the normal course of transit time to your location.
If you don't get the return within the promised date, contact us immediately.
DO I HAVE TO RETURN ANY FREE GIFT, WHEN I RETURN A PRODUCT?
The free gift is usually forms a part of the original product and needs to be returned along with the original product. However, you can retain the gift if you are opting for exchange of original product with the same product.
WHAT ITEMS CAN BE EXCHANGED?
We entertain exchange on the basis of incorrect size, mismatched colour, or when the product is found to be totally different from what is promised. However apparels must be checked for size and colour without trying it on person. We hope you would appreciate our concern for maintaining hygiene and usability by others for stipulating these conditions. Please do not discard price tags, labels, original packing until you decide to own and use the product.
CAN I RETURN A PART OF MY ORDER ?
Yes, if you had ordered multiple products, for all the reasons discussed in this page, you can initiate a return process.
WHAT IF I FACE DIFFICULTIES IN CANCELLATION OR RETURNING OF THE PRODUCT?
We empathise with you always. Please write to us at firstname.lastname@example.org or email@example.com OR by calling our Customer Care Department through 044 42447015 (8.00 pm to 8.00 pm, All days). We will take up your case on priority to ensure satisfactory resolution.
WHEN ARE RETURNS NOT POSSIBLE?
We cannot accept returning products under following conditions:
- Return request is made outside the specified time frame
- Product in damaged condition due to use OR Product is found in different condition than when you received it
- Specific categories like innerwear when used, and any freebies
- Any consumable item which has been used even partly
- Products with tampered or missing serial numbers
- Items that are returned without original packaging, freebies or accessories
I’VE STILL NOT RECEIVED THE REFUND IN MY BANK / CREDIT CARD ACCOUNT. WHY?
Once we acknowledge you through email or over phone our acceptance of your refund request, rest assured the process has started at our end.
However, it is not uncommon to find financial organizations taking a longer time to process the refund request. Still, if the refund hasn't happened by the date we promised, you can contact us. We will take up your case on priority to help you.